Refund policy
All items are final sale - but we fully stand behind our jewels! For any problems with your order please email clientservices@333BeverlyHills.com & our team will assist you.
RETURN AND REFUND POLICY
All sales are final. Due to the small-batch, curated nature of our jewelry, items cannot be returned, exchanged, or refunded after purchase except under the conditions outlined below:
- Defective or Damaged Items: If an item arrives broken, structurally defective, or damaged due to a manufacturing error, you must notify us at clientservices@333beverlyhills.com within 7 days of delivery. Please include your order number and clear photographic proof of the defect. If we determine the item is defective, we will issue a full refund or a replacement at no additional cost to you.
- Discretionary Exceptions: If we choose to make an exception to our final sale policy for a non-defective item, the following fees will be deducted from your return/exchange or refund amount:
- The original shipping fees paid to send the item to you.
- The return shipping fees required to mail the item back to our facility.
- Any payment processing fees incurred during the transaction.
- Restocking fee.