CLIENT SERVICES
The 333 Beverly Hills Client Services team is pleased to assist with product inquiries, sizing, jewelry care, orders, and all other requests.
For personal assistance, please contact clientservices@333beverlyhills.com
RETURNS & EXCHANGES
Due to the special nature of our jewels, all purchases are considered final sale.
In the rare event that your piece arrives damaged or does not meet our standards of excellence, please contact Client Services promptly upon delivery. Our team will be pleased to review your request and arrange an appropriate resolution.
To ensure we may properly assist you, please include your order number and photographs of the piece in your correspondence.
FAQ
Is 333 Beverly Hills available in stores?
Not yet. Our collections are currently available exclusively at 333BeverlyHills.com. Until then, consider our online Maison your private jewelry salon.
What materials do you use?
Our jewels are crafted exclusively in fine metals, including 925 sterling silver and 14KT gold. Each piece features our signature precision-cut cubic zirconia or colored gemstone simulates, meticulously created to capture the beauty and brilliance of exceptional natural stones.
Can anyone tell they are not real diamonds?
333 Stones are custom made in house and designed to closely capture the color, depth, proportions, and brilliance of extraordinary natural diamonds. To the eye, they possess the unmistakable presence of fine jewelry! A trained gemologist can distinguish cubic zirconia from diamond through professional examination - but we won’t tell if you don’t.
Do you create custom orders?
We do not currently offer custom designs. However, we always welcome requests and inspiration for future 333 creations. Please contact Client Services to share what you would love to see next.
What is your return policy?
Due to the special nature of our jewels, all purchases are final sale.
In the rare event that your piece arrives damaged or does not meet our standards, please contact clientservices@333beverlyhills.com promptly upon delivery. Include your order number and photographs so our team may assist you.
What size am I?
Our rings are created in standard US sizing. Please consult the size guide below to find your perfect fit. If you are between sizes, we recommend choosing the larger size. All our jewelry can be altered in-house for a fee or by any local jeweler.
Will my jewelry turn my skin green?
Our pieces are created using fine metals only - 925 sterling silver and 14-karat gold. None of our pieces are made with cheap brassy base metals associated with green discoloration. Your 333 jewels are designed to remain beautiful when you wear them - NO discoloration or tarnishing - we guarantee it.
Is 333 jewelry waterproof?
Our jewels are water safe, but like all fine jewelry, they should be treated with care. Occasional contact with water will not ruin your piece, though we recommend removing it before showering, swimming, exercising, or using beauty and cleaning products to preserve its brilliance.
How should I care for my jewelry?
Our method is beautifully old-school. Gently clean your jewelry with mild dish soap, warm water, and a soft toothbrush - then rinse and dry thoroughly with a soft cloth.
Store each piece separately and avoid prolonged exposure to water, lotions, perfumes, chemicals, and rough contact. A little care will keep your jewels looking magnificent.
How may I contact Client Services?
For product questions, sizing assistance, order inquiries, or anything else, please email clientservices@333beverlyhills.com. Our team will be pleased to assist you.